GCI will move call-center operations overseas


March 25, 2021

GCI, the largest telecommunications provider in the state, is planning to move all of its call-center operations out of Alaska and will contract with a third-party vendor to provide the service from the Philippines.

The move will start this summer, according to a report in the Fairbanks Daily News-Miner on Saturday.

The company, which provides cable television, internet, cell and wired telephone services in Alaska, has had a hard time filling its call-center jobs, said Heather Handyside, vice president for corporate communications at GCI.

Currently, GCI’s operation in Anchorage is set to run w...

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