GCI will move call-center operations overseas
March 25, 2021
GCI, the largest telecommunications provider in the state, is planning to move all of its call-center operations out of Alaska and will contract with a third-party vendor to provide the service from the Philippines.
The move will start this summer, according to a report in the Fairbanks Daily News-Miner on Saturday.
The company, which provides cable television, internet, cell and wired telephone services in Alaska, has had a hard time filling its call-center jobs, said Heather Handyside, vice president for corporate communications at GCI.
Currently, GCI’s operation in Anchorage is set to...