Darcey Hedlund in the Alaska Airlines terminal at James A. Johnson Airport in Petersburg on Monday, June 1, 2026.
According to Alaska Airlines, their "Customer Service Legend Award" is "for those who always look up, push higher, put others first and have been doing so for more than a decade. They are the models of excellence and ones we can all aspire to be more like."
17 out of around 30,000 employees were chosen this year for the award. Lifelong Petersburg local Darcey Hedlund was one of the 17 granted the award. She was given the award after 39 years of legend-worthy customer service at Petersburg James A. Johnson Airport.
"It's very humbling, and it's not a me award, as I've been saying this whole tim...
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